diff --git a/internal/web/uploads.go b/internal/web/uploads.go
index 6f57637..af1a166 100644
--- a/internal/web/uploads.go
+++ b/internal/web/uploads.go
@@ -9,6 +9,7 @@ import (
 	"net/http"
 	"path/filepath"
 	"strings"
+	"time"
 	"unicode/utf8"
 
 	"github.com/a-h/templ"
@@ -32,7 +33,15 @@ const (
 	uploadOverhead = 1 << 20
 	maxTitleRunes  = 200
 	// uploadPollEvery is how often an unfinished upload re-asks for its status.
-	uploadPollEvery = "5s"
+	uploadPollEvery = "2s"
+	// serviceSilentAfter is how long a job may go without any signal (heartbeat or
+	// progress) before the page calls the service lost. The heartbeat is every 10 s, so
+	// 45 s is four missed beats (ADR-035).
+	serviceSilentAfter = 45 * time.Second
+	// countedQuietAfter is how long a COUNTED phase (the deciding one) may go without
+	// advancing before the page says it is quiet. Each decision has a two-minute timeout,
+	// so five minutes is more than two in a row. A phase with no count is never quiet.
+	countedQuietAfter = 5 * time.Minute
 )
 
 // uploadsView is what the /uploads page renders.
@@ -137,7 +146,7 @@ func (a *App) handleUploadDetail(w http.ResponseWriter, r *http.Request) {
 	if !ok {
 		return
 	}
-	a.render(w, r, UploadPage(*u, a.Chat != nil))
+	a.render(w, r, UploadPage(*u, a.Chat != nil, a.now()))
 }
 
 // handleUploadStatus renders the status fragment HTMX polls. Unfinished states
@@ -148,7 +157,7 @@ func (a *App) handleUploadStatus(w http.ResponseWriter, r *http.Request) {
 	if !ok {
 		return
 	}
-	a.render(w, r, uploadStatus(*u, a.Chat != nil))
+	a.render(w, r, uploadStatus(*u, a.Chat != nil, a.now()))
 }
 
 func (a *App) loadOwnedUpload(w http.ResponseWriter, r *http.Request) (*domain.UploadedTranscript, bool) {
@@ -296,3 +305,91 @@ func shownSpots(r *domain.Reconciliation) []domain.ContestedSpot {
 func moreSpots(r *domain.Reconciliation) int {
 	return max(0, r.Changed+r.Unsure-len(shownSpots(r)))
 }
+
+// jobHealth is what the page can honestly say about a job it is still polling.
+type jobHealth string
+
+const (
+	// healthRunning: the service is reporting and work is moving, or there is nothing yet
+	// to say otherwise.
+	healthRunning jobHealth = "running"
+	// healthQuiet: the service is alive but a counted phase has not advanced for a while.
+	healthQuiet jobHealth = "quiet"
+	// healthLost: nothing has been heard from the service for too long. It may have
+	// restarted or crashed; the start-up sweep fails the row once it is back.
+	healthLost jobHealth = "lost"
+)
+
+// uploadHealth tells running from quiet from lost for an upload being transcribed (the
+// page calls it for no other state: a queued or finished job has no heartbeat to judge). The
+// two timestamps mean different things (ADR-035): alive_at is the heartbeat, which says
+// the service is still reporting; progress_at moves only when work really moved. A
+// single blocking engine call has no sub-progress, so only a counted phase can be quiet.
+// silent is how long since the signal that decided it.
+func uploadHealth(u domain.UploadedTranscript, now time.Time) (health jobHealth, silent time.Duration) {
+	last := u.AliveAt
+	if u.ProgressAt.After(last) {
+		last = u.ProgressAt
+	}
+	if last.IsZero() {
+		return healthRunning, 0
+	}
+	if d := now.Sub(last); d > serviceSilentAfter {
+		return healthLost, d
+	}
+	for _, s := range u.Progress {
+		if s.State == domain.StepRunning && s.Total > 0 && !u.ProgressAt.IsZero() {
+			if d := now.Sub(u.ProgressAt); d > countedQuietAfter {
+				return healthQuiet, d
+			}
+		}
+	}
+	return healthRunning, 0
+}
+
+// stepDuration renders how long a phase took or has run: "<1s", "42s", "3m 12s", "1h 02m".
+func stepDuration(d time.Duration) string {
+	switch {
+	case d < time.Second:
+		return "<1s"
+	case d < time.Minute:
+		return fmt.Sprintf("%ds", int(d.Seconds()))
+	case d < time.Hour:
+		return fmt.Sprintf("%dm %02ds", int(d.Minutes()), int(d.Seconds())%60)
+	default:
+		return fmt.Sprintf("%dh %02dm", int(d.Hours()), int(d.Minutes())%60)
+	}
+}
+
+// stepTime is the time shown beside a phase: how long it has run, or how long it took.
+func stepTime(s domain.ProgressStep, now time.Time) string {
+	switch s.State {
+	case domain.StepRunning:
+		return stepDuration(now.Sub(s.StartedAt))
+	case domain.StepDone, domain.StepFailed:
+		return stepDuration(s.FinishedAt.Sub(s.StartedAt))
+	}
+	return ""
+}
+
+// stepMark is the glyph at the head of a phase line.
+func stepMark(s domain.ProgressStep) string {
+	switch s.State {
+	case domain.StepDone:
+		return "✓"
+	case domain.StepFailed:
+		return "✗"
+	case domain.StepSkipped:
+		return "–"
+	}
+	return "·"
+}
+
+// minutesAgo is a whole number of minutes for the health notes: "6 min", or "under a
+// minute" when it is less.
+func minutesAgo(d time.Duration) string {
+	if m := int(d.Minutes()); m >= 1 {
+		return fmt.Sprintf("%d min", m)
+	}
+	return "under a minute"
+}